Shipping Methods + Pricing

  • Overnight (LAG Eligible)

    • $59.99
    • Ships Tuesday or Wednesday
    • Live Arrival Guarantee included

  • 2-Day Shipping

    • $34.99
    • No Live Arrival Guarantee
    • Only offered during safe weather windows

  • Feeder Shipping

    • $14.99
    • For feeder insects only
    • No animals in this box

  • Dry Goods Shipping

    • $9.99
    • Supplies, enclosures, and substrate

Weekly Shipping Cutoff

  • Orders placed before Sunday night are scheduled for that week
  • Orders placed Monday or later may ship the following week
  • Animals only ship Tuesday & Wednesday

Incorrect Shipping Selections

  • If incorrect shipping is selected, we will invoice for the upgrade
  • Invoices go out Sunday or Monday
  • Orders won’t ship until the proper shipping fee is paid

Live Arrival Guarantee

  • LAG applies to all overnight shipments only. LAG will receive store credit for the price of the animal
  • Someone must be home for the first delivery attempt
  • Unboxing video and photos required for any LAG claims
  • We are not responsible for delays caused by carrier issues, incorrect addresses, or animals left outside. We do NOT cover shipping costs on replacements

Cancellations & Store Credit

  • We do not issue cash refunds
  • Canceled orders or resolved claims will receive store credit only
  • Store credit is delivered as a digital gift card and can be used on any future purchase

Still Have Questions?

We’re happy to help before, during, or after your order. You can reach out anytime through our Contact Us page or email us directly.

Need a fast answer? Just hit the Live Chat bubble in the bottom corner of the screen — we’re usually nearby.

Contact Us