Get in Touch with The Bugg Plug

Have a question about your order, an animal on the site, or our shipping policies? We’re here to help.

You can reach out using the form below, and we’ll respond within 24–48 hours during the business week.

Need something fast? Hit the Live Chat bubble in the corner — we’re usually online and ready to help.

Contact form

Prefer Email?

You can also email us directly at:

thebuggplug@gmail.com

Email Us

Our Availability

  • Business Hours

    Monday–Friday: 10 AM – 6 PM (EST)
    Saturday–Sunday: Limited availability

    Location: Richmond KY

  • Reptile Shows

    Come see us in person at the shows we vend across Kentucky and surrounding states. Bring your questions, check out our animals, and grab your next favorite pickup!

  • We do not have a physical storefront.

    You're welcome to meet us at reptile shows we vend at or choose Local Pickup at checkout. We’ll coordinate pickup once your order is placed.

View Show Schedule